Accessibility
as accessible as possible.
We do this in accordance with the
Flemish Administrative Decree.
Everyone should be able to easily use and view the information on www.ntgent.be including people who are visually impaired, blind, hard of hearing, deaf, or have other disabilities.
This accessibility statement indicates the extent to which this website complies with the Web Content Accessibility Guidelines version 2.1 level AA, or simply WCAG 2.1 level AA.
Feedback and contact information
Do you have any comments or experience accessibility issues? Please let us know. Send an email to info@ntgent.be or call +32 472 86 32 49
We aim to provide you with a response within 7 working days.
Ombudswoman
Have you not been sufficiently assisted? The Ombudswoman will handle your complaint if you have already addressed your issue with the city. She acts independently and mediates where possible.
Send an email to ombudsvrouw@gent.be, call +32 800 94 843 (toll-free number), or visit her office at Sint-Baafsplein 17, B - 9000 Gent. Opening hours can be found at: www.stad-gent.be/ombudsvrouw.
Additional measures to promote accessibility
The following measures have been taken to ensure compliance with accessibility guidelines:
- Accessibility is integrated into our communication strategy.
- Accessibility is a core value of our organization.
- Accessibility is included in our internal policies.
- Accessibility is a key component of our sustainability strategy and a standard part of our procurement policy.
Our employees are encouraged and supported in keeping their accessibility knowledge up to date and expanding it.