Practical info

Here is everything you need to know when preparing a visit to NTGent. How to get to one of our venues, how we make them accessible for you and where to go when you want to have drink (or bite).

Accessibility

NTGent is an open house, accessible to everyone.

NTGent is an open house, accessible to everyone.

In order to be able to offer you the best service, we ask you to always provide all relevant information when booking your tickets. Before the show begins, during the break and when leaving the auditorium and the building, you can approach the staff with your questions and for any help.

People who want to make use of our accessibility services are requested to order their tickets by telephone, email or at the desk. Please state clearly which service you would like to use, so that we can provide you with customised service.

M: tickets@ntgent.be | T: +32 9 225 01 01

Would you like to know more about the accessibility of our performances or our buildings? 
Contact NTGent Publiekswerking - Saartje Cauwenbergh 
M: saartje.cauwenbergh@ntgent.be | T: +32 9 269 35 30

People with autism

Are you coming to NTGent as a person with autism (or as a supervisor of)? Then...

Are you coming to NTGent as a person with autism (or as a supervisor of)? Then download one of our Social Stories.

What is a Social Story? A tool (originally developed by Carol Gray) that describes a social situation with the aim of providing insight into social norms, in which the story corresponds to the specific situation of a person with autism. We have developed Social Stories about attending a theatre performance and about following a guided tour.

All Social Stories can be used in preparation for a visit to NTGent, both individually and in a class/group context. Social Stories were initially developed for children with autism spectrum disorder.

Currently only available in Dutch.

For more info, contact NTGent public work - Debbie Crommelinck

M: debbie.crommelinck@ntgent.be|T: +32 9 269 35 30

Deaf and hard of hearing

Use our FM hearing loop, or come to one of our performances made accessible by means...

Use our FM hearing loop, or come to one of our performances made accessible by means of surtitles, interpreters of Flemish Sign Language and/or emoti-chairs.

Both our theatres at Sint-Baafsplein and at Minnemeers have an FM hearing loop. This eliminates the discomfort that hearing impaired people experience in a theatre: environmental noise that is amplified by an ordinary hearing aid.

Advantages:

- You can choose any seat you like when you buy a ticket.
- If you wear a hearing aid (with a T-coil), you can use a personal neckloop connected to an FM receiver. If you do not wear a hearing aid, you can connect a regular headset to this FM receiver.
-Little or no interference with technical installations from the theater compared to an induction line.

Are you hearing impaired (with or without a T-coil hearing aid) and want to use the FM hearing loop during one of our performances in NTGent Minnemeers or in the main theatre at Sint-Baafsplein? Please be sure to mention this when booking your tickets so that we can reserve an FM receiver with a personal neckloop or headphones for you!

If you would like to test whether you can connect your T-coil hearing aid to our FM hearing loop before a performance, please contact us at: debbie.crommelinck@ntgent.be. Remember, however, that a T-coil must be included and installed in your hearing aid before you can use the hearing loop. Please contact your hearing aid supplier for this. If, after attending a performance, you still notice that the hearing loop did not function properly, then be sure to let us know!

Mor information: contact NTGent Publiekswerking - Debbie Crommelinck

M: debbie.crommelinck@ntgent.be|Telephone: +32 9 269 35 30.

A comment about this new hearing loop on Facebook: 'As a hard of hearing person, going to the theatre is not an easy thing. NTGent has done everything possible to help people such as myself enjoy theatre as well. Please note that when making a reservation, you must always request this yourself. Ask for access on the day itself. A very sweet young lady by the way. Very friendly. The technician with whom I tested this hearing loop beforehand was patient and friendly. After just under 10 minutes of testing, everything was properly adjusted for my hearing-impaired ears. Thank you NTGent for focusing on accessibility! #DeafFlanders #DeafActionGhent #Deaf&Co'

The FM hearing loop was purchased with the support of Cera.

In addition, every season, we examine whether we can make our performances accessible by means of surtitles, interpreters of Flemish Sign Language and/or emoti-chairs. The last are cushions that are placed on chairs, and that convert sound into vibrations in order to feel music and other sounds. If this offer applies, we announce it on the production pages of our website, in our digital newsletters and magazines. The activities of Publiekswerking  can already be requested with an interpreter of Flemish Sign Language. To do this, please contact us at publiekswerking@ntgent.be.

Blind and partially sighted

Assistance dogs are welcome in the auditorium!

Inform us at the time of your reservation if you are accompanied by an assistance dog and/or if you would like assistance from our staff when you enter the auditorium.

There are bumps on the steps of the public area of our theatre, a tactile warning device for blind and partially-sighted people.

In addition, every season we make a selection of our performances accessible via audio description, a live description of what happens on stage. If you would like this service, we ask you to be present 45' before the start of the performance. Then, we can explain how to use the audio material and also provide a short custom introduction to the performance.

Soon we will communicate here which performances have audio descriptions during the 2018-2019 season!

If you wish to make use of the audio description, you can reserve your tickets via VeBeS Ghent: 09 292 40 80 |gent@vebes.be. VeBeS is an association of blind and partially-sighted people, but you do not have to be a member of this organisation to be able to make use of this service.

In addition, VeBeS offers group assistance from Ghent Sint-Pieters station to the NTGent location and back again after the performance. Don't forget to mention that you want to use this service when booking your tickets! The practical information about this (meeting time and place) will then be communicated to you.

Special thanks to:

- Lotus Bakeries for the installation of the bumps.

- Elia Fund (King Baudouin Foundation) for the purchase of audio description equipment.

Wheelchair users

The NTGent theatre is accessible to wheelchair users via ramps and mobile seats in the hall. The auditorium is accessible by elevator and the available places are on the parterre. There is an accessible toilet available.

Minnemeers (with the exception of the lobby), Arca and the Minardschouwburg are also wheelchair accessible. In Minnemeers and Arca the available places are in front of the seats. In the Minardschouwburg it depends on the hall in which the performance takes place.

When booking your tickets, we ask that you inform us whether you are using an ordinary or an electric wheelchair, whether or not you wish to be in your wheelchair during the performance and whether or not you wish to attend the free introduction 45' before the start of the performance. Please be present about 45' before the start of the performance on the evening itself. The staff can then help you to get to your seat in time.

UiTpas met kansentarief

Uitpas offers a discount for people in poverty living in Ghent.

Uitpas offers a discount for people in poverty living in Ghent.

UiTPAS is a loyalty program with which you earn loyalty points, which you can redeem against a leisure or entertainment activity, discounts or gadgets. The program offers advantages for every cardholder and at the same it time it helps people living in poverty by offering them automatic discounts in a discreet way. 

How does it work? UiTPAS users receive one point every time they participate in an activity of an UiTPAS partner. Those points can be redeemed for a guided tour of 90 minutes in the NTGent Theatre. This tour is private and for a maximum of 30 persons. You can exchange your points at Tickets Ghent, Sint-Baafsplein 17, 9000 Ghent (Monday till Friday from 10:00 to 18:00, Saturday from 14:00 to 18:00) Pay attention! After you’ve exchanged the points at Tickets Ghent you need to contact Publiekswerking NTGent to arrange a date and time. You can do this by telephone 09/269 35 30 or by e-mail publiekswerking@ntgent.be. Don’t forget to mention you want to book a guided tour with the UiTPAS advantage.  

For inhabitants of Gent, Merelbeke or Destelbergen who live in poverty, UiTPAS is a discount card. They can participate in leisure or entertainment activities with an 80% discount on their ticket. You can make a reservation individually by telephone 09/225 01 01, by e-mail tickets@ntgent.be or at the ticket office (Sint-Baafsplein 17, 9000 Ghent). It is not possible to book online with UiTPAS. Always mention that the reservation is made with UiTPAS for people who live in poverty. You can also make a reservation with an organization for a group by e-mailing line.devlamynck@ntgent.be, but you can only pay and pick up the tickets at the ticket office by showing the UiTPAS cards or Group Card.