Practical info

Here is everything you need to know when preparing a visit to NTGent. How to get to one of our venues, how we make them accessible for you and where to go when you want to have drink (or bite).

Accessibility

NTGent is an open house, accessible to everyone.

NTGent is an open house, accessible to everyone.

In order to be able to offer you the best service, we ask you to always provide all relevant information when booking your tickets. Before the show begins, during the break and when leaving the auditorium and the building, you can approach the staff with your questions and for any help.

People who want to make use of our accessibility services are requested to order their tickets by telephone, email or at the office of Tickets Gent. Please state clearly which service you would like to use, so that we can provide you with customised service.

M: tickets@ntgent.be | T: +32 9 225 01 01

Would you like to know more about the accessibility of our performances or our buildings?

Contact NTGent Publiekswerking - Saartje Cauwenbergh
M: saartje.cauwenbergh@ntgent.be | T: +32 9 269 35 30

Wheelchair users

Our buildings are accessible. Please speak to our staff if you would like assistance.

Our buildings are accessible. Please speak to our staff if you would like assistance.

The NTGent Schouwburg is accessible for wheelchair users via ramps along both entrance sides. The theater hall is accessible with an elevator, the available seats (mobile seats) are located at the back of the parterre. An adapted toilet is available.

Minnemeers (with the exception of the public foyer), Arca and the Minard theater are also wheelchair accessible. In Minnemeers and Arca the available seats are at the front of the stands, in the Minardschouwburg they depend on the theatre where the performance is taking place.

When you reserve your tickets, we ask you to specify whether you use a normal or electric wheelchair, and whether you wish to sit in your wheelchair during the performance. Please arrive on time on the evening of the performance. The reception staff will then be able to help you to your seat in time.

Tablet Project Francis Vanhee 2 1

Theatre Tablet

During the 2019-2020 theatre season, we tested (successfully!) our new theatre tablet. This provides integral accessibility...

Tablet Project Francis Vanhee 2 1

During the 2019-2020 theatre season, we tested (successfully!) our new theatre tablet. This provides integral accessibility to our performances.

During the 2019-2020 theater season, we tested (successfully!) our new theater tablet. This provides integral accessibility to our performances, by offering (pre-recorded) audio description, (pre-recorded) Flemish Sign Language interpreters, as well as surtitles in a variety of languages (including continuous Dutch-language surtitles indicating auditory elements from the performance). Step by step, we want to provide all this with our new creations.

In the fall of 2021, tablets will be available (subject to change) at the following productions: Grief & Beauty, Dissident, Yellow and just asking. You can find out exactly what facilities we offer in each case via the relevant production pages on our website.

Important: you must reserve a tablet when you reserve your ticket for the performance. You can do this online, at the Tickets Gent desk, by phone on 09 225 01 01 or by email at tickets@ntgent.be. The use of a tablet costs you nothing extra.

Still have questions? Contact NTGent Audience Relations - Saartje Cauwenbergh

M: saartje.cauwenbergh@ntgent.be | T: +32 9 269 35 30

Curious and looking for a sneak preview? Be sure to watch the (accessible) aftermovie below.



Deaf and hard of hearing

Use our FM hearing loop, or come to one of our performances made accessible by surtitles...

Use our FM hearing loop, or come to one of our performances made accessible by surtitles, interpreters of Flemish Sign Language and/or emoti-chairs.

In both our Schouwburg, in Minnemeers and in Arca, we have an FM loop. A loop allows you to hear the scene sound directly in your ear. Those who wear hearing aids (with T-stands) can use an individual neck loop that connects to an FM receiver. For those who are hard of hearing but do not wear a hearing aid, we connect ordinary headphones to this FM receiver.

Are you hard of hearing (and do you or do you not have a hearing aid with T-stand) and do you want to use the FM loop during one of our performances in NTGent Minnemeers or NTGent Schouwburg? Then be sure to mention this when you reserve your tickets, so that we can reserve an FM receiver with an individual neck loop or headphones for you!

Would you like to test in advance whether you can connect your hearing aid with T-stand to our FM loop? Then contact us using the details below. Please note that a telecoil needs to be included and installed before you can use it, for this you can contact the supplier of your hearing device or your audiologist. If, after attending a performance, you find that the loop is not working properly, please let us know. Our FM loops were purchased with the support of Cera.

In addition, with the help of our theater tablet, we are taking a big step forward in making our performances accessible to those who are deaf or hard of hearing. We do this by offering continuous Dutch-language surtitles (which may also mention auditory elements), and pre-recorded Flemish Sign Language interpreters via tablets. You are not limited in your choice of a particular performance date, as is the case when we work with Flemish Sign Language interpreters who are live on stage once: the tablets are available on every date when a particular production is on. The range of performances where we can offer the tablets will grow steadily with our repertoire. You can find more information under the heading 'the theater tablet'.

Every season we also see if we can make additional productions accessible through open surtitles (visible in the scene image), live interpreters of Flemish Sign Language on stage and/or feeler chairs. The latter are cushions placed on chairs that convert sound into vibrations so that you can feel music and other sounds. If this offer applies, we will announce it here as well as on the production pages of the relevant performances on our website.

Finally: the activities of Public Outreach can also be requested with a ring guide and/or Flemish Sign Language interpreter. It would be best to contact us for further details.

More info: contact Saartje Cauwenbergh

M: saartje.cauwenbergh@ntgent.be | T: +32 9 269 35 30

Blind and partially sighted

Come to one of our performances with audio description. Assistance dogs are welcome.

Come to one of our performances with audio description. Assistance dogs are welcome.

With the help of our theatre tablet, we are taking a big step forward in making our performances accessible to people who are blind or visually impaired. We are doing this by offering a pre-recorded audio description which is played during the performance via a tablet. You are not restricted in your choice of a particular performance date, as is the case when we offer live audio description on a one-off basis: the tablets are available on every date when a particular production is on. The range of performances at which we can offer the tablets will grow steadily with our repertoire. You can find more information under 'the theatre tablet'.

Every season, we also look at whether we can make additional productions accessible via a live audio description. In the autumn of 2021, we are already providing live AD (audio description) for the performance 'Yellow' on Sunday 3/10 at 15:00 in NTGent Schouwburg. Would you like to make use of this? Then book your ticket here.

Finally: assistance dogs are welcome in our theatres. When booking your ticket, indicate whether you will be accompanied by an assistance dog and/or would like our reception staff to help you during your visit to one of our venues.

The stairs of the public area of our Schouwburg are fitted with studs: a tactile warning device for the blind and visually impaired.

More info: contact NTGent Audience Relations - Saartje Cauwenbergh

M: saartje.cauwenbergh@ntgent.be | T: +32 9 269 35 30

With thanks to Lotus Bakeries for the placement of the nubs, and Fonds Elia (King Baudouin Foundation) for the purchase of audio script material.

People with autism

Are you coming to NTGent as a person with autism (or as a supervisor of)? Then...

Are you coming to NTGent as a person with autism (or as a supervisor of)? Then download one of our Social Stories.

What is a Social Story? A tool (originally developed by Carol Gray) that describes a social situation with the aim of providing insight into social norms. The story corresponds to the specific situation of a person with autism. We have developed Social Stories about attending a theatre performance and about following a guided tour.

All Social Stories can be used in preparation for a visit to NTGent, both individually and in a class/group context. Social Stories were initially developed for children with autism spectrum disorder but can be freely used by any one who benefits from them.

Currently only available in Dutch.

For more info, contact Saartje Cauwenbergh:

M: saartje.cauwenbergh@ntgent.be | T: +32 9 269 35 30

Uitpas

UiTpas

Uitpas offers a discount for people in poverty living in Ghent.

Uitpas

Uitpas offers a discount for people in poverty living in Ghent.

The UiTPAS is a personal savings card for residents and non-residents of Ghent. Enjoy your theater evening and save points at the same time. You can exchange these points at various organizations for all kinds of benefits: a discount, a free drink, a gadget, ... You can read more about how to apply for and use your UiTPAS here.

Are you domiciled in Ghent, Merelbeke, Destelbergen, Melle or Lochristi? And are you entitled to an increased allowance from the health insurance company, are you in debt mediation or budget counseling, or do you receive a living wage? Then you are probably entitled to an UiTPAS with a reduced rate. In that case, you pay only 20% of the standard rates for our performances.

Tickets for the UiTPAS with reduced prices can only be obtained directly from Tickets Gent: at the ticket counter at Sint-Baafsplein 17, by telephone on 09 225 01 01 or by e-mail at tickets@ntgent.be, stating your UiTPAS number. It is not possible to reserve tickets online with the UiTPAS at the chance price.

Eukaart

European Disability Card

NTGent is partner organisation of the European Disability Card.

Eukaart

NTGent is partner organisation of the European Disability Card.

People with disabilities and their assistants can make use of the reduced rate on presentation of this card.

The European Disability Card is an instrument to facilitate the access of persons with disabilities to culture, sport and leisure. The card is issued by Belgian institutions competent for persons with disabilities (including the FPS Social Security and the Flemish Agency for Persons with Disabilities).

You can apply for the card free of charge.