Privacy policy | NTGent
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Privacy policy

This website is the property of NTGent*. As a city theatre we exist by the grace of our audience, our partners and our staff. We make every effort to safeguard and protect everyone's rights and privacy. NTGent complies with the General Data Protection Regulation (GDPR), a set of European rules to protect citizens with regard to the use of personal data. By accessing and using our website you explicitly agree with the following general conditions.

  • INTELLECTUAL PROPERTY RIGHTS

The contents of this site, including trademarks, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to NTGent or entitled third parties.

  • LIMITATION OF LIABILITY

NTGent makes great efforts to ensure that the information made available is complete, correct, accurate and up-to-date. In spite of these efforts inaccuracies may occur in the information made available. NTGent cannot be held liable for direct or indirect damages resulting from the use of the information on this site.

The website may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. The placing of links to these websites or pages in no way implies an implicit approval of their content.

  • PROCESSING OF PERSONAL DATA

NTGent processes and uses personal data to provide services and communicate offerings and content. This may include name, address, e-mail address, telephone number. We also keep order history and any discounts you received.

Your data is kept for 5 years after your last ticket purchase and then destroyed. Your data can only be consulted by a limited number of employees, all of whom are bound to preserve the confidentiality of that information.

NTGENT COLLECTS PERSONAL DATA IN THE FOLLOWING WAYS:

1. The use of cookies

During a visit to the site, cookies may be placed on the hard disk of your computer and this only in order to better adapt the site to the needs of returning visitors. The cookies make the webshop work for tickets, keep track of your order in the shopping basket and allow the computer to recognise you as a customer the next time you order.
These mini files or cookies are not used to track your browsing behaviour on other websites. Your internet browser allows you to prevent the use of cookies, to receive a warning when a cookie is installed or to remove the cookies from your hard disk afterwards. Please consult the help function of your internet browser for this. Please note that certain functionalities of the website will no longer work if you disable cookies.
NTGent may collect anonymous or aggregated data of a non-personal nature, such as browser type or IP address, the operating system you use or the domain name of the website via which you arrived at our website or via which you leave it. This enables us to permanently optimise our website.

2. Registration via ticket purchase

When you purchase a ticket, some personal data are registered and kept in the CRM of the ticket system. Your e-mail address is only used to ensure the processing of your ticket and to keep you informed of any event-related information. If you wish to receive targeted promotional mails, newsletters or printed matter from NTGent, you can give your explicit permission for this during your ticket purchase. Two years after your registration we will contact you with a request to reconfirm your registration(s).

3. Registration by your explicit consent

Via the website and info@ntgent.be you can register to receive targeted promotional mails, newsletters or printed matter from NTGent. By registering, you give us explicit permission to keep you informed via your chosen channel. You can unsubscribe or change your registration at any time. Two years after your registration, we will contact you to ask you to reconfirm your registration(s).

4. Public images

The NTGent buildings are under continuous camera surveillance for security reasons.
A photographer is present during some of our activities. These pictures may be published on our website or via social media. These are mainly images of the performers and atmospheric photos of the audience. Sporadically, you as a spectator may be recognisable in one of the photos. All photos are stored on NTGent's secure servers. 
Some activities are filmed. These images are afterwards edited into promotional videos. These may be published on the website, on Facebook, via Instagram or twitter, via a newsletter and/or on NTGent's vimeo channel*. Audiences may be recognised on these, although faces are not targeted.

If you wish to have images of yourself removed, please contact us at info@ntgent.be or +32 (0)9 269 35 00 

NTGENT PROCESSES PERSONAL DATA FOR THE PURPOSE OF:

1. Use of our services (legal: contractual basis).

When you register to purchase tickets, we ask you to provide personal data. The data will be stored on the own secure servers of our ticketing and website providers* or their suppliers. We will not combine this data with other personal data in our possession.

This data is used to provide our services. A ticket for a performance is personal and data is needed for:

  • ticket delivery
  • access control
  • determination of rates
  • service mailing before and/or after your visit
  • contact in case of programme changes or cancellation

2. Communication (legal: legitimate interest)

When you send e-mail or post to us, we may retain those messages. Sometimes we ask you for your personal data relevant to the situation at hand. This enables us to process your queries and respond to your requests. The data is stored on secure servers. We will not combine this data with other personal data in our possession.

The data we collect will be used for market research and customer profiling, to make the information on our products and/or services more relevant to you and to better tailor advertising to your potential interests and needs.

3. Marketing (legal: consent)

We regularly send information about our current programme, both on paper and electronically. Everyone is free to subscribe and unsubscribe to these.

  • Targeted promotional e-mails and/or newsletters: You can easily subscribe via the website to receive targeted promotional e-mails or newsletters from NTGent. to our newsletter. You will not be automatically subscribed based on your purchases. These newsletters are sent via Campaign Monitor*. You can unsubscribe via a link at the bottom of these mails or newsletters, or by emailing info@ntgent.be.
  • Printed magazine: NTGent sends out a periodical publication with its offer five times a year based on subscriptions. Subscriptions can be made via the website. Unsubscribe via info@ntgent.be.
  • Seasonal brochure: every year NTGent sends out the seasonal brochure on the basis of subscriptions. Subscription is possible via the website. Unsubscribe via info@ntgent.be.
  • Direct mailings of the magazine and seasonal brochure go through our printer Graphius Gent*.

THIRD PARTY
In case of co-production of performances NTGent may occasionally share personal data with one of its partners in order to provide its services. This may involve shared ticket sales, administrative processing or joint communication around an activity.

NTGent's ticket sales are handled by the ticketing agency Tickets Gent*, which works with the TicketMatic* ticketing system. Both organisations comply with the rules described in the GDPR. 
Tickets Gent has access to customer data registered when purchasing a ticket. They only use this customer data for necessary services, such as sending tickets, refunds, following up orders or to notify you of changes. Your data can only be consulted by a limited number of employees, all of whom are bound to preserve the confidentiality of that information.

YOUR RIGHTS AS A DATA SUBJECT
We offer all visitors the opportunity to view, change or delete any personal information provided to us. Your subscription to newsletters and brochures can be modified at any time. You also have the option to never be contacted again. You can let us know at info@ntgent.be. Please note that in that case, you will also no longer receive service emails or other emails. Potential programme changes or other useful information may elude you as a result.
If you wish to have your data and order history completely deleted, you can also contact us for this purpose. In this case, we will remove your name, e-mail address and order history from our systems.

QUESTIONS AND FEEDBACK
We regularly check our compliance with this privacy policy as set out in the GDPR. If you have any questions about this privacy policy, please contact us at info@ntgent.be or +32 (0)9 269 35 00.
In case of objections, you have the right to file a complaint with the Privacy Commission. However, we ask you to contact us first. We assume that we can accommodate you appropriately.
Belgian law applies to this site. In case of a dispute, only the courts of the district of Ghent are competent.

*Contact details of the owner of this site:

NTGent
Sint-Baafsplein 17, B-9000 Ghent, company number BE 0410 353 154
info@ntgent.be

NTGent's administration can be reached by telephone from Monday to Friday from 9 a.m. to 5 p.m. at +32 (0)9 269 35 00

*Third parties:

Ticketmatic Belgium bvba
www.ticketmatic.com
Philipssite 5A, B-3001 Leuven, company number BE 0628 770 925

TicketsGent cvba
www.ticketsgent.be
Biezekapelstraat 5, B-9000 Ghent, company number BE 0627 725 602

Graphius nv
Eekhoutdriesstraat 67, B-90341 Ghent, company number BE 0439 126 918
www.graphius.com
www.campaignmonitor.be
www.facebook.com/NTGentstadstheater
www.twitter.com/ntgent
www.instagram.com/ntgent
www.issuu.com/ntgent
www.vimeo.com/ntgent
www.youtube.com/ntgent